24 hours a day
Emergency help: roadside and home assist
Broken down, in an accident, a burst geyser at midnight: one number, any hour. Lemonade Assist is provided by Global Choices.
0861 007 945Have your policy number or the vehicle's registration ready. Assist is on policies that include roadside or home assist — your schedule says which.
Roadside assist
- •A tow after a breakdown or an accident, to the nearest approved repairer
- •A flat battery, a flat tyre, keys locked in the car, running out of fuel
- •Help getting home or to a safe place if the car can't be driven
Home assist
- •A plumber for a burst pipe or geyser, a blocked drain, an overflowing toilet
- •An electrician when the power trips and won't come back
- •A locksmith when you're locked out, a glazier for a broken window or door
The call-out and the first hour's labour are covered, within the limits in the Lemonade Assist guide in your portal.
At the scene of an accident
- 1.Make sure everyone is safe. If anyone is hurt, call 112 from any cell phone, or 10177 for an ambulance.
- 2.Call 0861 007 945 before anyone tows the car. A tow we haven't authorised may not be covered.
- 3.Don't admit liability or agree to pay for anything at the scene.
- 4.Take photos of the damage on every vehicle, the scene, the other car's number plate and licence disc, and the other driver's licence if they agree.
- 5.Get the other driver's name, ID, cell number, registration and insurer.
- 6.Report an accident, theft or hijacking to the police within 24 hours and keep the reference the police give you: the accident report (AR) number for a crash, or the case number for theft or hijacking.
- 7.Then tell us: lodge the claim in your portal, on WhatsApp (068 739 7994) or by email to claims@lemonadeinsure.co.za.
WhatsApp is for once you’re safe: it takes your claim step by step and sends you a claim number. For a tow or urgent help, always phone 0861 007 945.
The full guide: what to do after a car accident, step by step
Not an emergency? A person answers
- Anything else
- hello@lemonadeinsure.co.za
- Premiums and debit orders
- accounts@lemonadeinsure.co.za
Or phone Westwood Insurance Brokers (Pty) Ltd (FSP 16726) on 031 336 9400, Monday to Friday, 08:00 to 16:30, excluding public holidays. Your portal is always open: sign in.
WhatsApp us on 068 739 7994 for your documents, policy details or a claim, any time; a person replies in office hours. Or ask us to phone you.